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BlackBerry® OS Smartphones

New Contributor
Posts: 7
Registered: ‎02-17-2012
My Device: curve 9300
My Carrier: virgin

desktop software cannot connect with BB


my desktop software cannot connect to my mobile. I have tried unistalling and reinstalling the desktop software, hard reset of the BB. USB cable works. Anything else i could try? Many thanks.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: desktop software cannot connect with BB

Hello ilaria12,


The following article addresses issues with detecting your BlackBerry® smartphone within the BlackBerry® Desktop Software:




We hope this helps.


Thank you.



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