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New Member
Posts: 2
Registered: ‎10-27-2013
My Device: Torch 9800
My Carrier: vodafone

desktop software for Torch 9800

Hi there

Have downloaded the desktop software for Torch 9800 for use on new PC with Windows 8.1 and each time it synchronises (only doing calendar and contacts one way from device to PC in outlook) the desktop programe  crashes half way through.  Help please.

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Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: desktop software for Torch 9800

Hi and Welcome to the Community!

 

I've seen multiple posts from folks on Windows 8.1 having various issues. My suspicion is compatibility...refer:

As you can see, it states Windows 8, but not 8.1. Hence, my suspicion is that the current versions of the Desktop Software are not compatible with 8.1, and hence cannot be expected to provide proper functionality.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Member
Posts: 2
Registered: ‎10-27-2013
My Device: Torch 9800
My Carrier: vodafone

Re: desktop software for Torch 9800

Thanks and I expect they'll upgrade at some point if you're right