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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎12-30-2010
My Device: Tour 9630
My Carrier: Sprint

desktop software no longer recognizes 9630

I recently updated my sprint 9630 to v. 5.0.0.1030 (bundle 1675, platform 4.2.0.451). My desktop manager no longer recognizes the phone when I plug it in. My laptop rcognizes that the phone is plugged and it is charging the phone as well, but the software doesn't work. It keeps telling me that it is disconnected. When I run update for the desktop software it says I have the latest version installed. It still shows that my device software version is 5.0.0.983. I have turned off my firewall temporarily, rebooted the laptop, did a battery pull on the phone and nothing works. It still does not recognize the phone. What do i need to do to fix this?

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New Contributor
Posts: 3
Registered: ‎02-19-2011
My Device: Tour 9630
My Carrier: Sprint

Re: desktop software no longer recognizes 9630

I am having the same problem with my 9630 and laptop. HELP!!!!

-Archer