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New Contributor
Posts: 4
Registered: ‎01-06-2012
My Device: Blackberry Torch 9800 & Playbook
My Carrier: Vodacom

desktop software version 7.0.0.43 freezes during organizer sync

I upgraded my desktop software to version 7.0.0.43 yesterday and since then my sync freezes when I try to sync with my desktop. I never had problems previoisly. I'm running on Windows 7.
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: desktop software version 7.0.0.43 freezes during organizer sync

If you want to return to an earlier version of the Desktop Software...


--From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
--Reboot your PC (Start > Turn off , etc)
--Upon startup, download this file: "610_b034_multilanguage"
from this link: http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
--Install that file by double-clicking on it and following the prompts to complete the installation.



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New Member
Posts: 2
Registered: ‎02-16-2012
My Device: 9810
My Carrier: Proximus

Re: desktop software version 7.0.0.43 freezes during organizer sync

Hello,

 

I'm facing exactly the same problem.  I've already reinstall 2 times the new BDS buth still the same.  Is there no other ideas except downgrading into previous version?

 

I did not had such problem in the past.  Thanks !

Trusted Contributor
Posts: 108
Registered: ‎04-03-2009
My Device: Priv
My Carrier: Rogers

Re: desktop software version 7.0.0.43 freezes during organizer sync

You have to downgrade.. This problem is common on other threads and the only solution so far is to un-install Version 7 and reinstall Version 6.. Its the only way I could get my 9700 to work and sync again.

 

butten there may be a new version of 7 coming that fixes this bug

New Contributor
Posts: 4
Registered: ‎02-16-2012
My Device: Bold 9780
My Carrier: Bell

Re: desktop software version 7.0.0.43 freezes during organizer sync

Same thing for me - the sync freezes at "preparing sync preview" Win 7 64 bit, BB Bold 9780, sync via Bluetooth. Gues I have to find an hour or 2 to roll back to 6.x
Ian Mothersill
BB Bold 9780 - Win 7 64Bit
Vancouver, BC Canada
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: desktop software version 7.0.0.43 freezes during organizer sync


anuyt wrote:

Hello,

 

  Is there no other ideas except downgrading into previous version?

 


That's the best advice... the instructions are posted just above your post.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-16-2012
My Device: Bold 9780
My Carrier: Bell

Re: desktop software version 7.0.0.43 freezes during organizer sync

The previous version is also available here  http://www.4shared.com/file/lclByIqC/610_b034_multilanguage.html 

You have to join "4shared.com" but it is free and the file seems to be OK (no embedded virus or other nasty things as far as i can tell).  It worked finr for me - Win 7 64 Bit.

 

Ian Mothersill
BB Bold 9780 - Win 7 64Bit
Vancouver, BC Canada
New Contributor
Posts: 9
Registered: ‎06-29-2011
My Device: Bold 9780

Re: desktop software version 7.0.0.43 freezes during organizer sync

[ Edited ]

I got 7.0.0.43 to work on my Windows XP system:

 

1) selected device> forget device

2) reconnected bold 9900 to set up new partnership

3) chose to sync all organiser data from device to computer (deleting all organiser data on computer)

4) synced successfully

5) changed preferences to 2-way sync

6) synced successfully again

 

New Member
Posts: 1
Registered: ‎02-01-2012
My Device: Bold 9930
My Carrier: Verizon

Re: desktop software version 7.0.0.43 freezes during organizer sync

I am having the same problem.   I have been a loyal blackberry fan for the past ten years, and this is getting to be too much.  

 

My phone bricked on me last week, and now this- 

 

thanks blackberry!

 

 

New Contributor
Posts: 4
Registered: ‎01-06-2012
My Device: Blackberry Torch 9800 & Playbook
My Carrier: Vodacom

Re: desktop software version 7.0.0.43 freezes during organizer sync

Deleted version 7 and went back to version 6.

Hopefully RIM will sort themselves out soon!

Just hope the PB OS2 isn't going to be full of holes!!!