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New Contributor
Posts: 7
Registered: ‎08-15-2010
My Device: 9700
My Carrier: nawras

desktop software

hey there

I've just downloaded the new version of the desktop manager version 6

but i cant open the program every time i open it a box shows and says " blackberry desktop software has stopped working"

me how can i fix it?

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: desktop software

First off, try uninstalling DM6 and reinstalling it.



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New Contributor
Posts: 7
Registered: ‎08-15-2010
My Device: 9700
My Carrier: nawras

Re: desktop software

i tried uninstalling and installing it again, it still didnt work.

Also i tried to install the old version i was using which is version 5 it worked and then i installed the new version and still it didnt work.

Contributor
Posts: 41
Registered: ‎08-14-2010
My Device: 8900 Curve

Re: desktop software

You are not the only one experiencing this serious issue.  Check the trail on "Desktop Manager 6.0 Crashing" a little further down on this forum.  Just add to it if you can as it is a rather complete trail.

 

http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-6-0-Crashing/td-p...

 

Problem has been opened for days - still no solutions!

 

 

Highlighted
Contributor
Posts: 41
Registered: ‎08-14-2010
My Device: 8900 Curve

Re: desktop software

You are not the only one experiencing this serious issue. Check the trail on "Desktop Manager 6.0 Crashing" a little further down on this forum. Just add to it if you can as it is a rather complete trail. http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-6-0-Crashing/td-p... Problem has been opened for days - still no solutions!