12-10-2013 06:08 PM
Evening folk's. For the past few days my BB 9320 has been turning itself off on the restarting. Tonight is is continually doing this and I am now unable to do anything with my phone. It is only 17 months old. What is the best thing to do with it? Any help would be gratefully appreciated.
12-10-2013 11:02 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
12-16-2013 03:58 PM
hi, I have tried many many times to do what you recommended to no avail. the phone is going through the start up process and is only getting approx half way through this process and then shutting down. it is continually doing this over and over and will not continue any further. is there anything else that i can try to get this fixed by myself?
12-16-2013 07:29 PM
Since you did not say clearly, I can only guess...you have not been successful at getting into Safe Mode due to the behavior you describe. As such, the next test is this.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
12-19-2013 02:41 PM
Apologies I forgot to say that I was unsuccessful in getting my phone into safe mode, I have also tried the 4hr 15 min option without success. At present I am in the process of soucing a new battery to try this option. I will keep you updated.
12-19-2013 11:11 PM