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New Contributor
Posts: 4
Registered: ‎12-08-2012
My Device: BOLD
My Carrier: Orange

device locks after typing only 3 digits

I have my device since a few days. If I want to type a telephone number I can only type 3 digits, or less, and then the device is locked and have to unlock it all the time. I can not even type a simple message, it always locks and have to unlock it like 10 times until I have completed my message. Someone that can help me please ?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: device locks after typing only 3 digits

How odd.  Have you tried a battery pull?

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 4
Registered: ‎12-08-2012
My Device: BOLD
My Carrier: Orange

Re: device locks after typing only 3 digits

Hi I have tried to pull up the battery many times, but didnt work

 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: device locks after typing only 3 digits

That is odd.  There is something else going on here.  Can you take it to the store so a tech can look at it?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 4
Registered: ‎12-08-2012
My Device: BOLD
My Carrier: Orange

Re: device locks after typing only 3 digits

I bought it in Belgium and live in the DR. I am not sure if they are able to help me here. I can always try to find a BB store.........