04-12-2013 12:43 PM
Hi and Welcome to the Community!
So it is connecting, just taking longer than you want? Can you maybe give some better detail about that? Is this new behavior? Anything else you can tell us would really help us since we, quite simply, cannot see your BB and depend solely on the information you provide. Limited details results in limited ability to make useful guesses.
Nevertheless, here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!