02-10-2011 01:18 PM
Hi and Welcome to the Forums!
I had the same problem with ya'll guys.Please help me.
With that tiny bit of detail, the only thing I can recommend is that you completely start over. Here's a procedure:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
3) Get a fresh download of the RIM DTM software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
Hopefully that will get things going again.
I also can't recieve Bluetooth files from other phones.
Again, with no description of exactly what you try and exactly what happens, we must guess.
See this KB:
Substitute, in the KB, the appropriate instructions for your other device in place of the KB section for the sending device. Unless you are on BB OS 6, do not skip the "Receive Using BT" step on the receiving BB...nothing will transfer if you do.
Good luck and let us know!
12-01-2011 01:38 AM
12-01-2011 01:43 AM
12-01-2011 01:47 AM
MOST OF THESE SOFTWARES U NEED, YOU CAN GOOGLE BUT PUT YOUR PHONE INFO IN THE BING SEARCH BOX ACCORDINGLY:
BLACKBERRY TORCH 9800 USB SOFTWARE
AND IT SHOULD GIVE U SOME LINK OPTIONS...DON'T JUST DOWNLOAD THE FIRST THING U SEE. CHECK IT OUT AND MAKE SURE IT IS FOR YOU...