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New Contributor
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone
Accepted Solution

disabling security feature

I am not able to disable the phone password feature in my phone.
New Contributor
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone

Re: disabling security feature

The phone model is curve 9220
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: disabling security feature

Hi and Welcome to the Community!

I can think of a few reasons that would be the case:

1) Your BB is associated with BES, and your BES admin requires a device lock password.

2) You have Content Protection or Encryption activated, which requires a password to enforce.

3) Your BB was once associated with BES, and has a latent IT Policy on board, which is enforcing the password requirement (even though no longer associated with BES, there are specific processes that must be carried out to remove the IT Policy from the device).

So please check those out and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone

Re: disabling security feature

The enable check box is showing a lock symbol before it.
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: disabling security feature

Yes, and??? The three possibilities I provided above remain possible...what are your results from looking into those?


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone

Re: disabling security feature

Encryption is not enabled and my blackberry is neither connected to any BES nor it was connected earlier...
New Contributor
Posts: 5
Registered: ‎03-03-2013
My Device: Curve 9220
My Carrier: Vodafone

Re: disabling security feature

Thank You for the help...the second option from 3 that you provided above was enabled in my phone...thanxx for the help...
Highlighted
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: disabling security feature

You are welcome...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................