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Contributor
Posts: 20
Registered: ‎12-10-2012
My Device: 9900
My Carrier: dbn
Accepted Solution

display picture won't change

Hey I have the new BBM 7 which I downloaded when it came out it worked fine just the thing is now I cannot change my display pictures it has being going on for about two days I have. OS 9300/6.0.0.448 what should I do? Your help will be much appreciated
Forums Veteran III
Posts: 3,803
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: display picture won't change

Have you tried a battery pull?

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
Posts: 20
Registered: ‎12-10-2012
My Device: 9900
My Carrier: dbn

Re: display picture won't change

Yes I have.. I have also tried somthing which I have seen on one of the other replies relating to my problem by going to the advanced options and host routing table.. Nothing is helping
Forums Veteran III
Posts: 3,803
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: display picture won't change

[ Edited ]

I found this:

http://supportforums.blackberry.com/t5/Downloaded-applications-for/BBM-Display-Pictures-Not-Changing...

I'm still checking though.  Looks like others are affected.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 20
Registered: ‎12-10-2012
My Device: 9900
My Carrier: dbn

Re: display picture won't change

Check the date.. May 6 kinda old. Maybe at that time there was a problem it got sorted out. Bt now its not every one..let me know when and if you do spot somthing asap. Thanks.
Forums Veteran III
Posts: 3,803
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: display picture won't change

[ Edited ]

Have you tried uninstalling and reinstalling BBM?

I'm wondering... the display picture...is it stored on your sd card?  If so what if you rename that picture or boot your phone without the sd card inserted.  Are you then able to change the bbm display to another picture?  You could also connect your blackberry to a computer and move the file to your deskop and perform a battery pull.

 

If this doesn't work, another option is to reload the device software.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 20
Registered: ‎12-10-2012
My Device: 9900
My Carrier: dbn

Re: display picture won't change

Tried uninstaling and reinstaling.. It worked thank you.