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New Member
Posts: 2
Registered: ‎09-04-2012
My Device: Torch 9810
My Carrier: at&T

downloading desktop software

I can't seem to get the desktop software to complete downloading. Is there a setting on my laptop preventing it's completion?

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: downloading desktop software

What happens?

 

 Download it here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22


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New Member
Posts: 2
Registered: ‎09-04-2012
My Device: Torch 9810
My Carrier: at&T

Re: downloading desktop software

After 100 % is downloaded I get a message ( think it's a Norton message) saying 7810_b033-multilanguage(3).exe couldn't be downloaded?

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: downloading desktop software

You might need to check with Norton on that, but you really need to turn OFF Norton and any antivirus apps while downloading and installing this.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code