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New Member
Posts: 1
Registered: ‎11-14-2012
My Device: 9360
My Carrier: mtn

downloading problems with bb9360

Hi. My bb doesn't download video or audio files evn small ones, keeps saying error but downloads all other doc's. Did a software upgrade but it never help. My mothers bb same and we got it on the same day and same prob.
Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: downloading problems with bb9360

Hi and Welcome to the Community!

 

From your region/carrier, there are many posts here with very similar problems. Some have contact their carrier and been told that it is a network congestion problem, though "blame" shifts between the carrier and RIM, with no real resolution that I've yet seen.

 

To continue pushing this issue, I recommend that you both contact your mobile service provider and lodge a formal ticket. The more of those that get placed, the more likely that something will be done about it.

 

Good luck!



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