04-22-2012 03:25 AM
Solved! Go to Solution.
04-27-2012 12:03 PM
Hello PaulyyBhoyy and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having issues with your BlackBerry® Torch™ 9800 smartphone and activating a theme.
Can you perhaps clarify - after the theme downloads you are unable to locate it in the Home Screen preferences or when you go to access Home Screen preferences your device freezes and doesn't respond?
04-27-2012 12:35 PM
Have you done a device reboot yet by pulling the battery?
If so, and it still does this then I would suggest you backup your device and reinstall your software as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows
Before you restore your backup file try to access this Menu once more.
Let me know how you make out:
06-21-2012 02:23 PM
Before Downloading a theme ,First go to Options > Display > Home Screen Preferences> check your Download Folder ( its Home or something different like media,application,games instant messaging or something else) you should keep it HOME , then GO to home screen panels > Manage Panels ( make sure everything is marked ). Then Take a try.
06-22-2012 03:46 AM