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New Contributor
Posts: 2
Registered: ‎05-21-2013
My Device: BlackBerry 9360
My Carrier: Simitha Munoo
Accepted Solution

duplicate bbm pin

Hello, my name is Simi. I recently upgraded by blackberry to a 9360 bt I got a problem since 3 days now. There is someone else who has the same bbm pin as me and everytime this person is changing my profile picture and profile name. Please help me to sort out this problem a.s.a.p.

Thank you
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: duplicate bbm pin

Each BB is assigned, at the factory, a unique PIN in the world. So, no, you cannot have two BBs with the same PIN.

New Contributor
Posts: 2
Registered: ‎05-21-2013
My Device: BlackBerry 9360
My Carrier: Simitha Munoo

Re: duplicate bbm pin

Bt that's what's happened to mine, somebody by the name of Zinhle Madube is using the same bbm pin as me and its becoming very frustrating cos everytime I chAnge my profile picture she changes it to her foto and she changes my profile name to hers.
Hall of Famer III
Posts: 58,844
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: duplicate bbm pin

Actually, I suspect that you are using the same BB ID rather than the same PIN. When the same BB ID is used on multiple devices, results exactly as you describe can happen.


If you know this other person, you can chat with them and decide which of you is going to go through the painful process needed to correct this situation:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Whoever is going to do it will have to do a complete device WIPE. To prepare, backups are necessary...see the link in my auto sig on this post for instructions...you will need it all. You also may need a manual list of all of your BBM contacts...if you are on BBM7, there is no way to back those up for restore after you are done as they are attached to your BBID, not your BB. If you are on pre-BBM7, then you can back them up and restore them. Otherwise, it'll be a manual re-entry process.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎06-22-2013
My Device: monza
My Carrier: pro xl

Re: duplicate bbm pin

[ Edited ]

This case is happening to me also. But the other "me" were asking for money to all conntacts I have & successfully fooled some of them to send some money.

I've reported it to a local police station & the bank that been used to received transfer but no action can be done since its way beyond their capacity.
Please help to stop it, as I've been living in hell since it was started 3days ago.
Fyi, this fake me was able to copy my pictures, status n communicate to all contacts.

I can prove it if u need it..

Fake me is using: pin **removed**. User name Christian

Note: I will report it to cybercrime investigation unit in Jakarta police headquarter if this teror still going on Monday
Christian tobing.


Edit: [  Pin ] removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information