Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-24-2012
My Device: curve 8520
My Carrier: vodaphone

e-mail alert not activating

I think I am starting to learn about this site now. So hopefully I am asking the question in the right place. I have a new 8520, making some progress as e-mail is working and internet accessible but I cannot get the e-mail alert to work and the e-mail appear to be self deleting after a few minutes. Any help or advice welcome. 

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: e-mail alert not activating

Hi dahliaeng and welcome to the BlackBerry Support Community Forums!


Have you tried changing the current sound profile on your BlackBerry® smartphone?  You can do so by going into the Sounds and Alerts Profiles application from your home screen.


As for why they are deleting after a few minutes, what type of email account do you have configured?







Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!