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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎04-24-2012
My Device: curve 8520
My Carrier: vodaphone

e-mail alert not activating

I think I am starting to learn about this site now. So hopefully I am asking the question in the right place. I have a new 8520, making some progress as e-mail is working and internet accessible but I cannot get the e-mail alert to work and the e-mail appear to be self deleting after a few minutes. Any help or advice welcome. 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: e-mail alert not activating

Hi dahliaeng and welcome to the BlackBerry Support Community Forums!

 

Have you tried changing the current sound profile on your BlackBerry® smartphone?  You can do so by going into the Sounds and Alerts Profiles application from your home screen.

 

As for why they are deleting after a few minutes, what type of email account do you have configured?

 

Thanks

 

 

-CptS

 

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