12-22-2008 12:57 PM
I recently activated e-mail and a data package (December 12th to be exact). On Saturday I noticed that I stopped receiving e-mails from my Hotmail, and as of today I'm receiving any e-mails from my work e-mail either. It worked 100% normally up to this point.
My browswer or online applications are not working whatsoever either. It says "There is insufficient network coverage to process your request. Please try again later", which is garbage as I have just fine network coverage as I sit in my office.
Yesterday I received a message to my phone stating:
"Update the password for jsytsma@**************.on.ca in the BlackBerry Internet Service! E-mail messages from jsytsma@**************.on.ca are not being delivereed to your BlackBerry device. To resume receiving email messages from this address, update the password for jsytsma@**************.on.ca in the BlackBerry Internet Service:"
And it proceeds to tell me how to do this. It says I can do it through my phone, which is a dead end as I go to tweak it, and I get the message about "Insufficient network coverage".
I then went to my Web Client login and tried what I thought to be my username and password. I tried several combinations and nothing was working. I have 2 passwords I use for things and I tried them over and over again with different user names, but I'm 95% sure my user name is "jsytsma".
So last resort, I type in my pin and it said the username/password will be sent to my BlackBerry messenger. That would be great if everything were working! So far it's been over 2 hours and I've received nothing.
Is there a number I can call that DOESN'T cost me $55 CDN dollars a call?
12-22-2008 01:13 PM
Do that ^^ as stated.
1. Options > Advanced > Host Routing Table > Menu > Register.
2. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot
if still nothing...
3. resend your service books from your carrier BIS site.
or, for a call that doesn't cost you $55, call your carrier.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
12-22-2008 01:20 PM
So just before I checked back here, I had rebooted it, and it seemed to solve everything. And now I see that you guys have given me the same advice. Thanks!
What a waste it was typing all that out!
The odd thing is that my username AND password were exactly what I was typing in. I had tried it NUMEROUS times, but to no avail. Either way, it's all good now.
12-22-2008 02:08 PM