04-27-2013 06:56 AM - edited 04-27-2013 09:55 AM
I have no more acces to option compte e-mail , onconfiguration
I have no more acces to my e-mail email@example.com
i do a recuest on the site for a new pass word , but untill nothing
I cant created a new e-mail on the site dreee.blackberry.com, say to do on my blackberry
I'm sure that dont becom from my cell phone
Freemobile, say that only blackberry can do somthing.
I have rebuild my blackberry, but no way all time the same, not acces to create a e-mail .
Hope u have a solution,
many thx for answer
If I'm not in thz rigth place , be nice and let me know, where to post the question !
04-29-2013 12:40 PM
Hi pablo78100 and welcome to the BlackBerry Support Community Forums!
Do you currently have a BlackBerry data plan configured with your wireless network provider? Would you mind sending me your current BlackBerry PIN via Private Message, to help investigate the issue?
04-29-2013 02:43 PM
Any problem with my wireles, all it's working on the phone, , it's only the e-mail that dont work.
1-i cant do a firstname.lastname@example.org e-mail, that e-mail give acces to my provaider to accepted that i can add my real e-mail to my cell.
2- my provaider "freemobile" here in France, say that the server for the e-mail xxxxx@free. blakberry.com, it's managged from "blakberry" ; then they give any support.
3- i have lost the acces to my e-mail (personal email@example.com) after i have change the password on gmail.
4-the problem , dont becom from de cell phone, but from this "french particularity on freemobil" that forced to do a frr.blacberry.com e-mail , to have acces to manage th e-mail on blackberry celular.
5- how i do the prevate replay to send my cell PIN?
many thx for ur help !