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New Contributor
Posts: 3
Registered: ‎01-14-2013
My Device: Torch 9800
My Carrier: Telus

e-mobile family tracker

I purchased this app for $9.95 and it does not work on my Torch 9800 or my 9810.

The app locks up all the time, normally when finding current Location. I have tried changing network settings, and it still will not work.

This App also makes visible the privacy password of each phone that it is installed on in every text message the app sends. Anyyone who knows that this app advertises privacy passwords can access all of my family members cell phones.

I have contacted e-mobile and they have stated that it's my connection speed causing the app to lock up. It is also Blackberry's fault that privacy passwords are advertised in each text message the app sends.

Bottom line is that the app does not work at all and I would like my $9.95 back. I have already filed a dispute with paypal, and hope that you can help me get my money back.

Posts: 95,179
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: e-mobile family tracker

To get a refund on an AppWorld purchase, call your Telus technical support and get the call escalated to RIM.



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New Contributor
Posts: 3
Registered: ‎01-14-2013
My Device: Torch 9800
My Carrier: Telus

Re: e-mobile family tracker

Paid for it using Paypal and have started a file with them

Posts: 95,179
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: e-mobile family tracker

That's cool... you can also initiate a refund via your mobile provider.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code