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New Contributor
Posts: 3
Registered: ‎11-18-2010
My Device: Style 9670
My Carrier: Sprint

eMails getting deleted

I use Hotmail for email. It used to be that if I moved a message to a folder in hotmail (on my laptop) and then deleted it from my inbox on the BB, the message would still be in the folder. Now it seems that if I delete a message on my BB, it deletes it from my email account, no matter where it's stored. Is this new or do I need to change a setting to fix it? I have lost several important emails by assuming they were safe in a folder and then deleting them on my BB.



Bob Grinsell


Best Regards,
Bob Grinsell
Posts: 15
Registered: ‎09-03-2011
My Device: Style 9670
My Carrier: Boost

Re: eMails getting deleted

I know in my case when I go to delete an email it asks if I want to delete it from the Mailbox and the Handheld, or just one or the other. I would make sure that you are only deleting from the handheld when you delete because if you delete from both it will no longer be in your email, regardless of which folder you've put it in. Smiley Happy

"I haz much dorkiness."
OS v6.0.0.522