Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 5
Registered: ‎09-03-2011
My Device: Curve 9300
My Carrier: o2


Hi guys


This is an odd one.  I have a Curve 9300.  I play music through my earphones and there has never been a problem.  Today however, i cannot get the pin to go into the portal - it seems to have been sealed.  Tried other normally compatible plug ins, but they too are blocked.  What on earth have i done?  Your help much appreciated



Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: earphones

Hello scobie0 and welcome to the BlackBerry Support Community Forums.


To clarify, the port when you would insert your earphones seems to be blocked? Are you trying to plug in the earphones that came with your device or another set? 


If you shine a bight light in the earphones hole, do you see any debris inside? 





Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Member
Posts: 3
Registered: ‎12-27-2013
My Device: 9900
My Carrier: 12

i need help earphones please

hi guys i really need help with my bb i need to know is the earphone jack for a blackberry bold 9900 3.5mm thnks guys