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07-14-2009 08:11 AM
Sorry to be totally dim, I dont have a Blackberry and I am asking this question on behalf of someone else....
The university email account that his BB picks up is having a forced password change on Thursday. How will this affect the BB? Could a nice kind person do step by step instructions on how to edit the account settings on the BB. I dont know what model he has which is pretty useless I know. Basically, any help at this stage would be gratefully received and prevent him from tearing out his hair.
Thank you in advance
07-14-2009 08:26 AM
Hi and welcome to the forums!
You sound suspiciously like the Mom of a freshman!
Here is a step by step illustrated guide, you can do it from the PC. BIS change Password
You should login and look around today so it's familiar and let us know if you have questions.
What is the carrier for the device? At&t, Verizon, etc. I'll send you the link to the site.
01-30-2014 06:54 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
01-30-2014 07:37 PM