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Posts: 1
Registered: ‎07-04-2012
My Device: Blackberry Curve 9360
My Carrier: Virgin

email envelope notification when there is no email

Hi can anyone help me please this is driving me mad. I updated my blackberry 9360 yesterday and since then I have had an email notification envelope I have been through absolutely everything but there is no evidence of any message except this envelope. Does anyone know how I could get rid of it please? Any help in this matter greatly appreciated thanks.

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email envelope notification when there is no email

Tips for clearing that unread message... try them in order.

If you have a rogue New Message icon on your Home screen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:
* Open your main Messages folder and highlight today's date, click the menu key and select Mark Prior Opened.
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Connect to Desktop Manager > Backup/Restore > Advanced. On the right-hand pane is the list of data on your device. Scroll to the email messages database and highlight it, then below, select CLEAR. This will clear your device of all messages.
* Wipe and reload your OS.

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