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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-21-2010
My Device: Blackberry torch
My Carrier: Orange

email help

When I received my blackberry I set up my hotmail account and could receive emails. Then I had an issue with my internet mainly bbms not sending and phones4u told me to reset the phone after backing it up.

I did this and now emails wont work.

When i go onto setup and emails I am met with a username and password, i have no idea on the password! I worked out the username is your number though. But if i click on password reminder then its sent to my phone. Well I cant receive the emails so I cant get it. Can someone please tell me how to get my emails back?

Posts: 96,063
Likes: 24,619
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email help

the Passord Reminder is sent to the device PIN, not through email.

If you are not receiving PIN messages or emails:



On your BlackBerry device, go to:


1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402


Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.


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