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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎12-20-2010
My Device: curve 8520
My Carrier: 02

email help.


Apologies if this has already been posted somewhere.

I'm  a new blackberry user with a curve 8520 and am having problems setting up an email account. I'm looking to set up a personal email account but am unable to. Using my phone the only options that comes up is setting up a work email address. The only message that comes up on my phone is setting up an work address, there is no option that comes up for a personal email address. Can anyone help me at all?.

Many thanks.

Super Contributor
Posts: 285
Registered: ‎11-30-2010
My Device: Curve - 8520
My Carrier: T-Mobile

Re: email help.

I'm guessing you are using BES and not BIS?


Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!

Hall of Famer III
Posts: 57,825
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: email help.


Hi kerry85 and Welcome to the Forums!


To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.



Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎12-20-2010
My Device: curve 8520
My Carrier: 02

Re: email help.

Thanks for the replies guys.