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New Member
Posts: 1
Registered: ‎11-21-2010
My Device: blackberry torch 9800
My Carrier: telus

email not available

hi!

 

I bought my blackberry yesterday and I started setting everything up.  The email icon was never available...  so I can`t set it up...  Any ideas on what to do to either reset everything or make it appear?

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Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email not available

 

Hi and Welcome to the Forums!

 

To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.


http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F

Good luck!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

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