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New Contributor
Posts: 3
Registered: ‎02-12-2013
My Device: 9810
My Carrier: SFR
Accepted Solution

email notification icone stay always with the white star on red circle (New item)

Hi,

i'm a french user of BB 9810 since 2 years ad last week a problem appeared : the email notification icone stay always with the white star on red circle (New item icone) although all email are read.

 

Know you a tips to extinguish the white star on red circle ?

 

Thanks to your must diligent answer

 

JCV

Hall of Famer III
Posts: 58,479
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: email notification icone stay always with the white star on red circle (New item)

Hi and Welcome to the Community!

 

There are many kinds of messages, with emails only being a subset. I suggest a message search:

  • KB21879How to search for unread messages on the BlackBerry smartphone

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎02-12-2013
My Device: 9810
My Carrier: SFR

Re: email notification icone stay always with the white star on red circle (New item)

Thanks a lot !

 

It's a nice tips that i have tried immediatly but it made nothing. an another damned bug survive !!!

 

I continue to search the right solution.

 

JCV

Hall of Famer III
Posts: 58,479
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: email notification icone stay always with the white star on red circle (New item)

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎02-12-2013
My Device: 9810
My Carrier: SFR

Re: email notification icone stay always with the white star on red circle (New item)

Tx a lot !!!

 

All is right now.

 

JC

Hall of Famer III
Posts: 58,479
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: email notification icone stay always with the white star on red circle (New item)

Excellent...you are most welcome!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................