Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎09-07-2013
My Device: 9900
My Carrier: class

email on BB Bold4

Dear Sir,

 

i'm using a Bold 4 smartphone, and i' am facing a problem with the email folders (sub inbox) which i created on my laptop to organize my job, But on the BB i can't reach them.

 

Please advice.

 

Thank you.

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: email on BB Bold4

Hi and Welcome to the Community!

With so little detail, it's rather challenging to provide you with an accurate answer...so we'll start with questions...

How, exactly, do you receive email onto your BB? BIS/Personal/Internet email from some email server? BES/Enterprise from your company? Some other means?

How, exactly, is your laptop connecting to your email server? Are you on corporate Exchange via Outlook client? IMAP? POP? Something else?

What, exactly, are you using on your laptop? Outlook? Some other email client? Webmail? OWA? Something else?

In general, there is no connection between your laptop and your device for email. Each interacts with a server via some means, and depending on that server and service, what you do on one may or may not reflect to the other. For example, unless you are on BES, then you have no access to server email folders from the device email interface at all, for that is a BES-level function, not available to BIS-level users.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................