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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-05-2013
My Device: Curve 9300
My Carrier: Vodafone

email on Curve 9300

Hi Guys


Im new to this so please forgive any protocol glitches. My Curve 9300 wont send or receive email to/from my hotmail accounts since I tried to forward an email from hotmail to gmail using the Curve. Any ideas how to resolve this issue?


Thanks & kind regards

Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: email on Curve 9300

Hello. Have you tried rebooting your device?
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: email on Curve 9300

Hello GardenPartyPaul


Welcome to BlackBerry Support Forums



First please try those Steps in a sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


After Reboot please check if you're able to send any email from your Hotmail account , If problem persists then you can Delete and Re- add your Hotmail account which might help .


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