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New Member
Posts: 1
Registered: ‎02-21-2013
My Device: torch 9800
My Carrier: virgin

email onto an old business contract Torch 9800

I have an old BB Torch 9800 work phone that used to be serviced by a BES and contracted by T-mobile. It is no longer a work phone but is used as a personal phone. The handset has been security wiped and unlocked to use a Virgin SIM however I am unable to set up email accounts as in Setup it asks me 'to activate your enterprise account enter details provided by the system administrator ' and does not offer any other options. I have tried registering the Host Routing Table as advised on a forum here but to no effect. Has anyone been able to resolve this issue before?
Hall of Famer III
Posts: 57,525
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: email onto an old business contract Torch 9800

Hi and Welcome to the Community!


First off, depending on how your BB was removed from BES, the on-board IT Policy may or may not have been properly cleansed. If you are not 100% sure that it was, then I recommend the following steps:


1) Conduct a full backup to your PC, using the steps outlined in the auto-sig section of this post


2) Conduct a ResetToFactory via the Desktop Software:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

3) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

4) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

5) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Now check if you have other than Enterprise offered in the setup wizard. You do not want to be using the Enterprise setup at all...rather, if things are correct, you also should be offered "Personal" or "Internet" email options, in addition to "Enterprise".


If all is OK, then you can proceed to configure your emails, and restore your BB from the backup you took...but, be careful to NOT DO a wholesale restore (or you will simply put back the IT Policy). Rather, do a selective restore and restore only those databases you require, avoiding any that have to do with IT Policy.

  • KB03974 BlackBerry smartphone database list


If, on the other hand, you still are only offered Enterprise (and/or the steps above for HRT and Service Books did not properly complete), then you need to work with your mobile service provider to get your BB fully functioning on their network.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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