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New Contributor
Posts: 2
Registered: ‎07-12-2012
My Device: Curve 9800
Accepted Solution

email password reset loop

I received an email on my phone stating that my Blackberry ID account was locked due to too many failed attempts.  These were not attempts that I made.  It gave me the link to reset my password.   When I enter my blackberry email address and the captcha I receive the following notice:

 

To receive your password reset email at a different email address, you must temporarily forward your email before you click the Submit button.

 

Following that link (and a few more) it instructs me to go into email setup on my phone and enable forwarding of my mail.  I do that and click save and I get the message that my secret question can not remain blank.  I do know the answer for the question.  When I enter that and save it asks me to enter my password.  I can't do that as the password needs to be reset.  How to I get through that last step.  I know what my password was but it isn't working.

 

Any help would be greatly appreciated.

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Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: email password reset loop

Hello mtchickadee2000,

Welcome to the BlackBerry Support Community.

 

You can reset your BlackBerry® ID password as shown here:

How to change or reset a BlackBerry ID password - http://www.blackberry.com/btsc/KB26361

Once it has been reset, attempt to login with the new one.

We hope this helps.

Thank you.


-FB


 


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Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 2
Registered: ‎07-12-2012
My Device: Curve 9800

Re: email password reset loop

FozzieBear!

I love you!  Thank you so much.  That led me to getting the password reset.  I followed the step 2 which was From a BlackBerry smartphone with BlackBerry® 6.

I appreciate your help so much!

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: email password reset loop

You're welcome Smiley Happy Glad to hear that it worked for you!


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!