05-10-2011 06:46 AM
hi, over the weekend my blackberry curve seems to have shut itself down (possible the battery died)and when i restarted it all my emails had dissapeared apart from my registration email (dec 2009). it is also showing the following fault "uncaught exception index 9>=9". also some of the icons had changed position. i have checked with my service provider and there is no fault with my email account. somebodys help on this matter would be greatly appreciated.
05-10-2011 08:00 AM
Its generally a sign that an app is interfering with the OS. have you recently downloaded anything or had an update?
05-10-2011 08:26 AM
thanks for coming back, to answer your question i havnt downloaded any apps recently, its my work fone so i very much just use it for email and calls. is there any way of checking if an app is interferering with the os?
05-10-2011 08:29 AM
my blackberry wont receive any new emails, i didnt make that clear in my first post (sorry) id dont mind that the previous emails are gone its just that i need to be able to get new emails to my fone. thanks
05-10-2011 08:47 AM
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.