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New Contributor
Posts: 4
Registered: ‎01-21-2013
My Device: Blackberry curve 9320
My Carrier: orange/T-mobile
Accepted Solution

email problems!!

hi there, just wondering if anyone can help?! I have a blackberry curve 9320 and have problems with opening new emails, the phone open the header of the email with no problem, but the rest of the message is the email before, mainly problematic with groupon emails, and is only opening half the page. Thanks, chris.

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email problems!!

Please open your message folder and press the Menu key > Options.

Scroll down to AUTO MORE and make sure that is enabled.



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New Contributor
Posts: 4
Registered: ‎01-21-2013
My Device: Blackberry curve 9320
My Carrier: orange/T-mobile

Re: email problems!!

hi again, the auto more is already enabled.

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email problems!!

Ok. So is it just half the entire email is missing or just the images, or what?



1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 4
Registered: ‎01-21-2013
My Device: Blackberry curve 9320
My Carrier: orange/T-mobile

Re: email problems!!

both, it shows you what the email is about, and about 4-5 lines of the email, the pictures come up as blue and white squares. the emails do open properly when you close and reopen them

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email problems!!

This only happens with the Groupon emails?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎01-21-2013
My Device: Blackberry curve 9320
My Carrier: orange/T-mobile

Re: email problems!!

yes and no, if i receive an email from anyone, it will show in the header who the email is from but the email is the first half of my last groupon email, until i close the email and reopen.

Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email problems!!

Can you try installing a free application called "ShowMeTheImages" and see if that helps you any?

It's in AppWorld.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Posts: 96,077
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email problems!!

Did this help you any?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code