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New Contributor
Posts: 6
Registered: ‎01-20-2012
My Device: BB Torch 9800
My Carrier: OPTIMUS

email settings app for Torch 9800 do not work


After a factory reset of my torch 9800  and upgrade i have this problem trying to set up the email configuration app.

I go to settings, config, e-mail.

the botton do not work simply do not do nothing, and i can not configure, add, change or see my e-mails configuration.

Nevertheless my e-mails work and i can send and receive e-mails on the 2 configured accounts.

 I am using BB OS 6.0 bulid 2949.

Any idea beside new factory reset?


Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: email settings app for Torch 9800 do not work

Hi there,


If you recently reset and updated your device then try those steps in the same sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


Once those steps are performed succesfully try to access Email setup option.  If proble persists then use your BlackBerry browser and browse to www.blackberry.com/integrate to add edit your email account , Or you can also visit your Carrier BIS site for this purpose .


If problem still persists then refer to this KB and follow the workaround available :


KB33220 : Unable to access the Email Setup Application or Connect to BlackBerry ID services on a BlackBerry Smartphone .






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