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New Member
Posts: 3
Registered: ‎01-31-2014
My Device: Bold
My Carrier: 7057324598

email settings

When I go in settings my phone will not let me access my email account.  I can access all other options in set up but this one.  I need to access it to verify my hotmail account

Elite I
Posts: 7,236
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: email settings

Have you tried a hard reset?  If not, do it and then try again.

 

A hard reset is removing the battery while the power is on.   Wait 30 seconds or more before you put the battery back.   Make sure you have a good signal when you do it.

- Ira
New Member
Posts: 3
Registered: ‎01-31-2014
My Device: Bold
My Carrier: 7057324598

Re: email settings


Thanks for the suggestion but no luck
New Member
Posts: 3
Registered: ‎01-31-2014
My Device: Bold
My Carrier: 7057324598

Re: email settings

Thanks but no luck

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: email settings

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you can try, from your BB Browser, www.blackberry.com/integrate. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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