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New Contributor
Posts: 2
Registered: ‎05-17-2013
My Device: Torch 9850
My Carrier: Verizon

email setup failed

Our users use internet email accounts. We do not use blackberry email.

I needed to change the password on one users account. When I attempt to change the password the phone returns the message 'Update Failed' . There is no option to provide the settings for this email account.

I have tried deleting and recreating the account. I have tried all the resets including a clean wipe.

The email address is associated with my blackberry ID.I am told that if I want to add this address to my device i need to type the password for the email. Which is correct. 

I have also tried the blackberry eavt. I t does not find the correct email server and does not allow me to change it.

Please help. Thank you.

New Contributor
Posts: 2
Registered: ‎05-17-2013
My Device: Torch 9850
My Carrier: Verizon

Re: email setup failed

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: email setup failed

For anyone else who's having issues setting up an email account on their phone, I highly recommend the solution posted by ToddB92.

 

I normally don't correct spelling errors in other people's posts but the link provided by Todd won't work.  The correct link to type in your phone's browser is www.blackberry.com/integrate .

 

 

Just doin' my part to help out around here.  Smiley Happy


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