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New Contributor
Posts: 7
Registered: ‎09-18-2013
My Device: Z30
My Carrier: Bell
Accepted Solution

email setup

I have made several attempts to setup my email, but it keeps trying to contact server, and then keeps retrying, please help

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: email setup

Hi tracyj88

 

Welcome to BlackBerry Support Forums

 

Do you already have any email configured on your BlackBerry ? Also do you have an active BlackBerry Data Plan / BIS from your Carier Bell ?

 

let us know.

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New Contributor
Posts: 7
Registered: ‎09-18-2013
My Device: Z30
My Carrier: Bell

Re: email setup

The night before I tried updating the OS to the newest version and it crashed my blackberry, I had to restore the old OS and everything was wiped clean on my phone, I restored an old backup to get my contacts back and tried to setup the email  but it keeps trying to setup and then I get an error.  I have a data plan through Bell.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: email setup

Hi tracyj88

 

Have you performed an OTA software update on your BlackBerry ? If update crashed or interrupted then you should try an OS reload using Desktop Software which will fix any software glitches .

 

Meanwhile , first try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

After reboot , On your device go to Setup > Email account >  try to setup your email account and check if you recieve the same error . If you still recieve the same error then use your BlackBerry browser and browse to www.blackberry.com/integrate to add / edit any of your email account .

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 7
Registered: ‎09-18-2013
My Device: Z30
My Carrier: Bell

Re: email setup

Tried both steps they did not work but going through the blackberry browser worked instantly. Thanks for the help!!
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: email setup

Hey tracyj88

You're most welcome .. Enjoy Smiley Happy

Cheers!
___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 7
Registered: ‎10-02-2013
My Device: Blackberry curve 9320
My Carrier: 02

Re: email setup

Wat does error 40703 mean plz
New Contributor
Posts: 7
Registered: ‎10-02-2013
My Device: Blackberry curve 9320
My Carrier: 02

Re: email setup

Way does 40703 mean