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02-10-2013 05:34 PM
I have a cuve 9320. I can recieve emails, but I cannot send or reply to them. When i go to reply it pops up with "You are currently on a service plan that does notsupport this application. If you want to use this application, please contact your service provider to upgrade your service plan'. I have contacted my service provider numerous times and they have reset my plan numerous times.
This time they said to register their email server on my phone to update the server. I can't find a place for that in my device or email settings. Where do i update/register their server on my phone? Is this an issue with my phone or with my service provider?
Solved! Go to Solution.
02-10-2013 06:18 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support...and make sure they give you specific instructions to carry out the steps they recommend.
02-10-2013 06:53 PM
thanks for the quick reply!
I've tried all of those, but no avail. When i talked to my service provider earlier today they said to update or register their email server on my phone in the email settings, but I cant find a place to update/register their server. Do you know where to find that? is this likely a problem with how I've set things up on my phone or is it more likely a problem on my provider's end?
02-10-2013 06:58 PM
Actually, it might be inside of what I gave you above. Either that or the mail configuration wizard. But, not knowing exactly what they want you to do, I'm only guessing.
You really need to insist that they tell you exactly what to do and not let them fob you off with generic instructions. You PAY them for 100% of your services and 100% of your formal support...right now, they are delivering neither to you...