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New Contributor
Posts: 2
Registered: ‎08-26-2013
My Device: torch 9800
My Carrier: orange
Accepted Solution

email wizard

I am trying to set up email from a hotmail account on a 9800 however when I select email wizard nothing happens. Can anyone help.
Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: email wizard

Hi! Welcome to the forums.

Are you on a data plan with your carrier?
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Trusted Contributor
Posts: 139
Registered: ‎08-22-2013
My Device: None
My Carrier: Aircel

Re: email wizard

are you sure internet connection working properly on your device check it?

New Contributor
Posts: 2
Registered: ‎08-26-2013
My Device: torch 9800
My Carrier: orange

Re: email wizard

Yes I am on a plan. I am posting via my phone at the moment so I assume connection is fine.
Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: email wizard

What is your carrier's name and country?
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: email wizard


david87654321 wrote:
Yes I am on a plan. I am posting via my phone at the moment so I assume connection is fine.

I assume you already have an active BlackBerry Data Plan / BIS  which includes email services in your account from your Carrier Orange . If not then call or contact orange to activate such plans.

 

If you're having problem in setting up your personal email from on device email setup then use your BlackBerry browser and browse to www.blackberry.com/integrate to add / edit any of your email account .

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