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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎12-10-2012
My Device: 9300
My Carrier: orange


when i first set up bbm it created an email addy @blackberry.net, i have forgot the password and it is not accepting the answer to security question, ive been looking for 3 hours n cant find where the inbox of my blackberry email is. can anyone help please cant access bbm or nothin Smiley Sad

Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: email

Yea, not a good idea to use those @yourcarrier.blackberry.net addresses, the only place to receive that mail is on your phone.


If the BlackBerry ID email address is a BlackBerry mail address (eg. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.


Read more here:  Article ID: KB26361 How to change or reset a BlackBerry ID password

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