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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-23-2011
My Device: blackberry torch 9800
My Carrier: vodafone


i am trying to get my personal email account working on blackberry. As i have just upgraded my blackberry and i am using my same sim card when i go into email settings it is asking me for my user name and password. I have no idea what this is and i have tried every combination i can think of and nothing is working.. help please

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: email

The user id/password is for your BIS account - if you haven't had a blackberry before than you won't have set this up - there should be an option to register on that screen.

I normally find it easier to go to my carriers BIS website. If the web address didn't come with the phone when you upgraded you should be able to google the address.