05-28-2008 12:21 PM
Over the last two weeks I have received over 6000 emails from this address. Not only is it driving me crazy it is sending me to the poor house with the data plan.
So far, in talking to my carrier (Bell Mobility) I have:
Completely reset the phone (three times)
Reloaded the desktop software (four times)
Spent hours on the phone
Changed all settings for redirection of email etc.
Does anybody have a solution. I am going crazy!
05-28-2008 01:28 PM
Doc ID : KB04254
The following are possible resolutions for this issue.
The BlackBerry smartphone and/or the BlackBerry Desktop Manager have been configured to use the BlackBerry Enterprise Server or the BlackBerry Desktop Redirector option.
First, remove all of the Desktop service books from the BlackBerry smartphone.
Next, verify whether or not the BlackBerry Desktop Manager has been configured to use the BlackBerry Enterprise Server or the BlackBerry Desktop Redirector option by looking for the Email Settings icon or the Redirector Settings icon in BlackBerry Desktop Manager (see image below). This will only appear if the BlackBerry Enterprise Server or BlackBerry Desktop Redirector was chosen during installation.
If either the Email Settings or Redirector Settings icon is displayed, uninstall BlackBerry Desktop Manager or modify the configuration of BlackBerry Desktop Manager to support the BlackBerry Internet Service. For instructions on how to uninstall BlackBerry Desktop Manager, see KB02206. For instructions on how to modify the installation to support the BlackBerry Internet Service, see KB03179.
Note: If you choose to reinstall BlackBerry Desktop Manager, be sure to choose the BlackBerry Internet Service option when prompted during the installation process.
The BlackBerry smartphone user is running Enterprise Activation on a BlackBerry smartphone that is set up only for the BlackBerry Internet Service.
After 24 hours, the Enterprise Activation process will time out and the messages will stop. Hide the icon if it appears again on the BlackBerry smartphone.
***You can check network@etp tag.
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05-28-2008 03:46 PM
Thank you for the response.
This is exactly what Bell Mobility had me do...three times.
When the desktop software was reinstalled Blackberry Internet Service was selected.....every time. The desktop items from the service book have been deleted numerous times.
This message does not time out after 24 hours. It has been happening for over two weeks.
By the way I now have over 6500 of these **** messages.
05-29-2008 02:13 AM
If you are continually getting these emails for longer than 24 hours, then it means that your plugging the handset into the PC and stating Desktop manager, which is set up for BES instead o fBIS.
Can you please confirm something?
- Is your Mobil ePhone plan set up for BIS or BES?
- Have you uninstalled all BB software, then downloaded the latest Desktop manager 94.3) form Blackberry and installed that as BIS?
- Have you wiped the handset and plugged it into the PC and re-Sycnhronise?
- Your Desktop PC. Are you trynig to Sync your work email (which may be on a BES), to your Handset which is a BIS?
(Because the the BES , thru your Email accout, will trigger the handset to generate the ETP emails irregardless...)
Thanks in advance.
10-25-2013 01:08 PM