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Contributor
Posts: 14
Registered: ‎03-13-2009
My Device: Not Specified

emails have stopped arriving

Dear all,

 

Have a few email accounts on the BB. All well, then suddenlyall stop apart from a slight trickle on one account. Don't know where to start!

Cheers

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: emails have stopped arriving

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Regular Contributor
Posts: 58
Registered: ‎05-14-2009
My Device: Not Specified

Re: emails have stopped arriving

[ Edited ]

JSanders,

 

I am having the same problem but just thought it was anither RIM problem.  I'm a bit hesitant to do anything major like going into these advanced options.  Are we sure others aren't experiencing this?  nancy

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: emails have stopped arriving

Nancy, there's no RIM data outage that I am aware of today.

 

You can do no harm doing the above steps. It's like giving a child a starting push on a bicycle. No problems.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 58
Registered: ‎05-14-2009
My Device: Not Specified

Re: emails have stopped arriving

JSanders, I am no longer having receiving problems.  Sure am glad because those directions scared this OLD kid!

 

Thanks for the push, though. Smiley Happy