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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎05-17-2013
My Device: Torch 9800
My Carrier: Fido

emails have stopped

I can't do any emailing as of last week on my 9800. When I sign on through the phone, user name, then password, it comes up with," user name invalid. A user name must be at least 4 characters"  My user name and password are more then 10 characters each. Then if I go to "forgot password" push that, it says" password successfully sent to your Blackberry, and nothing happens. When to my Blackberry ID settings and I can sign in there okay. I can update my Blackberry world just fine, but no emails.

 

 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: emails have stopped

[ Edited ]

I have a couple of things you can try.  First, try typing www.blackberry.com/integrate in your phone's browser and see if you can set up your email account from there.  Second, call Fido and ask them to give you a user/pass combo for their BIS site at http://fido.blackberry.com .  From there, you can add, delete and edit email accounts on your phone.

 

 

Try those suggestions and post back with your results.  Smiley Happy


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New Contributor
Posts: 2
Registered: ‎05-17-2013
My Device: Torch 9800
My Carrier: Fido

Re: emails have stopped

Thank you for your help. I called Fido again and got it fixed through BIS. Getting all my emails again.

 

Thanks, BillJ