05-17-2013 12:57 PM
I can't do any emailing as of last week on my 9800. When I sign on through the phone, user name, then password, it comes up with," user name invalid. A user name must be at least 4 characters" My user name and password are more then 10 characters each. Then if I go to "forgot password" push that, it says" password successfully sent to your Blackberry, and nothing happens. When to my Blackberry ID settings and I can sign in there okay. I can update my Blackberry world just fine, but no emails.
05-19-2013 02:59 AM - edited 05-19-2013 03:00 AM
I have a couple of things you can try. First, try typing www.blackberry.com/integrate in your phone's browser and see if you can set up your email account from there. Second, call Fido and ask them to give you a user/pass combo for their BIS site at http://fido.blackberry.com . From there, you can add, delete and edit email accounts on your phone.
Try those suggestions and post back with your results.