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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎09-18-2013
My Device: Bold9780
My Carrier: Mts

emails

my phanes broWsEr WILl NOT WORK ANY MORE AND I CANT GET OR SEND EMAILS my PROVIDER CAN'T HELP

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: emails

Hi rockfarmer

 

Welcome to BlackBerry Support Forums

 

Have you tried to contact your Carrier regading this issue ? What they say ?

 

Meanwhile try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

I assume you already have an active BlackBerry Data Plan / BIS on your account , which is needed for those services on your BlackBerry .

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New Contributor
Posts: 4
Registered: ‎09-18-2013
My Device: Bold9780
My Carrier: Mts

Re: emails

Thanks for the help. Carrier says your on your own  I sent the register but did not get a response back. It's a9780 with 6 os. At this point I have nothing to loose if I wipe out the phone. 

New Contributor
Posts: 4
Registered: ‎09-18-2013
My Device: Bold9780
My Carrier: Mts

Re: emails

None of my emails work and I can't use the Internet but whatsapp works fine

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: emails


rockfarmer wrote:

 Carrier says your on your own  I sent the register but did not get a response back. It's a9780 with 6 os. At this point I have nothing to loose if I wipe out the phone. 


Hi there,

 

Well.. this is not we expect from our Carrier ! They had to provide support for anything related to BlackBerry services if you been paying for those BlackBerry services !

 

On your Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Services = what is the status now ?

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.