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New Contributor
Posts: 7
Registered: ‎08-24-2011
My Device: curve 8900
My Carrier: Tmobile
Accepted Solution

emails

hi can any one help since sky changed there server i can no longer

send or recieve emails been trying for four days to rectify

C.Hickson
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: emails

Hi Reggiedoodle

 

 

Apart from email are you able to use other BlackBerry Data Services , Have you call your Carrier T-Mobile to know about the issue ? 

 

Please try those steps in a same sequence and see if that helps :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

Please note you must recieve those registration message , Or else you have to contact your Carrier for further help.

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New Contributor
Posts: 7
Registered: ‎08-24-2011
My Device: curve 8900
My Carrier: Tmobile

Re: emails


Hi thanks for the info but I had already solved the problem
I deleted my email address and re instated it and bingo Iit worked
Got the message to say all was working OK
Kind regards
Christine

C.Hickson
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: emails

Hi Christine

 

 

So nice to hear that you're able to figure it out .. Enjoy Smiley Happy

 

 

 

Cheers !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.