12-26-2012 05:27 AM
Hi, I did a security wipe on my blackberry curve 8520 to delete all the pictures and contacts etc as it was my mums phone and now when i go to set up it wont let me set my email up? the only option it gives me is to use a work email account with a blackberry enterprise server! Please can someone help as I cant use my bbm or anything!!! thanks.
12-26-2012 06:22 AM
Welcome to BlackBerry Support Forums
Before wiping your device are you using those BlackBerry Services ? Is your device provisioned with BIS . After wipe have you set your BlackBerryID .
12-26-2012 07:36 AM
As Prince stated, login the BlackBerryID at Options > Device > BlackBerryID.\
You can also try this:
1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.
Hopefully that will get things going again for you!
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