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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-26-2013
My Device: curve 9320
My Carrier: o2

error 102 showing on phone but cant back up data

After trying to download an app today I was told on screen that i would have to update the app world software. I tried to do this by following the on screen instructions but have received a message on screen stating ' error 102 please reload software' The phone wont reboot and when I connect to Blackberry desktop it cant connect to my phone and says I need to download the latest version of the device software for it to connect. It also says i will loose all my data if i do so and of course I cant back it up in the usual way as it cant read my phone data.

It seems im stuck in a dead end unless im prepared to loose all my data. Is there any way around this so I can back up the data somehow ?


Hall of Famer III
Posts: 57,825
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: error 102 showing on phone but cant back up data

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB10068 "JVM 102" error is displayed on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


Unfortunately, with that error, it is highly likely that your data is already gone from your device...hence, a backup would be irrelevant. Regular backups, like insurance, are neither a reactive nor an optional activity.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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