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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-22-2012
My Device: torch 9810
My Carrier: 02

error 500 internal error

can someone please help me,
i currently have facebook app downloaded to my blackberry curve 9810. i am unable to log out of this app and so i have therefore deleted the app. i have reinstalled it and rebooted my phone numerous of times, yet i still have the same issue. i tried to use facebook online on my web on my phone, then i had error 500 appear on the screen.
i have rang 02 my network provider who have done checks on my phone and tell me the issue isnt due to the network provider. i have contacted Blackberry who have told me that i have to pay $49 but this doesnt mean it will fix the error.
anyone know the answer?
thanks in advance Smiley Happy

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: error 500 internal error

Hey leahh,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Are you currently setup on a BlackBerry® Enterprise Server?  Also try clearing the Browser cache by going to Browser> Menu>Options> Clear Cache. Reboot your BlackBerry® Torch™ 9810 smartphone by pulling the battery then retry.


I look forward to your reply.





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