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New Contributor
Posts: 5
Registered: ‎11-09-2011
My Device: 9810torch
My Carrier: Blackberry
Accepted Solution

error 507 blackberry torch 9800

I started see on my device a a white screen and app error 507. My The desktop pc will not recognize the phone.what to do? please help!

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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: error 507 blackberry torch 9800

It means you have to reload the OS to your phone:

 

www.blackberry.com/btsc/KB19767

 

In order to do that, your phone will have to be recognized by BlackBerry Desktop Software.  If that's not happening, here's the solution:

 

www.blackberry.com/btsc/KB10144

 

 

Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
Posts: 1
Registered: ‎04-05-2012
My Device: blackberry torch 9800
My Carrier: globe

Re: error 507 blackberry torch 9800

i've try all the suggestion posted by still it doesn't work... is there any other solution? my blackberry deskstop software can not detect my phone? what to do? please help?

Contributor
Posts: 46
Registered: ‎04-22-2016
My Device: blackberry 7230
My Carrier: t-mobile

Re: error 507 blackberry torch 7230

i get this message too on my black berry!

Contributor
Posts: 46
Registered: ‎04-22-2016
My Device: blackberry 7230
My Carrier: t-mobile

Re: error 507 blackberry torch 7230

i have this message 501 error


jaeyoung wrote:

i get this message too on my black berry!


 

Elite I
Posts: 6,136
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: error 507 blackberry torch 7230

Contributor
Posts: 46
Registered: ‎04-22-2016
My Device: blackberry 7230
My Carrier: t-mobile

Re: error 507 blackberry torch 7230

i have a 507 error too!

Elite I
Posts: 6,136
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: error 507 blackberry torch 7230

[ Edited ]

507 error occurs when there is no OS installed.

http://support.blackberry.com/kb/articleDetail?articleNumber=000002792&language=English

However, the 501 is a hardware related error code, which is probably the reason for the 507. 

- Ira
Contributor
Posts: 46
Registered: ‎04-22-2016
My Device: blackberry 7230
My Carrier: t-mobile

Re: error 507 blackberry torch 7230

sorry i mistyped it

Contributor
Posts: 46
Registered: ‎04-22-2016
My Device: blackberry 7230
My Carrier: t-mobile

Re: error 507 blackberry torch 7230

i apologizae but i mistyped it and it should be 507.